Ask – don’t pitch

Ask – don’t pitch

Does your sales team have a generic sales pitch they rattle off to every prospect? Customers want to know what’s in it for them personally, not listen to a script. Turn your sales pitch on its head by asking effective questions, being attentive, and personalising your...
Defining a great day’s work

Defining a great day’s work

We all have those days where we leave work feeling like we haven’t achieved anything that day. Then there are the days when you absolutely nail your work and feel like you’ve accomplished everything. While we can’t eliminate those bad days completely, we can apply...
Grow your numbers – Increase transaction value

Grow your numbers – Increase transaction value

The endless pursuit of new customers to grow a business often distracts us from looking after our existing ones. This pursuit can unintentionally cause a downward spiral. Spending more on marketing, while neglecting existing customers (and their sales needs), can put...
Your taxable payments annual report (TPAR) is due soon

Your taxable payments annual report (TPAR) is due soon

Prepare now for your taxable payments annual report (TPAR) lodgement. Whether you lodge your own report directly with the ATO or if you use our lodgement services, this form is due by the 28th August. There are a number of supplier details required in the TPAR. If you...
The fundamentals of an Organisation Chart

The fundamentals of an Organisation Chart

If you want to reduce bottlenecks in your business and increase efficiency, simply redefining your structure won’t be enough. There are five things which are critical to getting the best from your organisation structure: 1. Keep it visual. Your Organisation Chart...
Communication is the key to business success

Communication is the key to business success

You never get a second chance to make a first impression. Effective communication will help you develop a stronger rapport, make you memorable, and enable you to read people better. Practise these key skills to develop your communication skills: 1. Active listening:...